Contact us first
Send your order number, checkout email and the item you want to return or exchange.
Policy
Returns & Exchanges Policy
Eligible regular-priced items may be requested for return within 7 calendar days of delivery.
7 days
Return request window
Submit your request within 7 calendar days of delivery for an eligible regular-priced item.
Wait for instructions
Do not send an item back before receiving return instructions from Customer Care.
Return the eligible item
Keep the item unworn, unused, unwashed and unaltered with original tags and packaging where applicable.
Review + resolution
After the return is received and reviewed, the approved refund or available exchange can be processed.
Return-ready
Keep the item in original condition.
- Unworn and unused
- Unwashed and unaltered
- Original tags attached where applicable
- Original packaging included where applicable
- Return request submitted within the eligible window
Exchanges
Another size or colour.
Exchange availability depends on current inventory and the returned item meeting the eligibility requirements. If the requested replacement is unavailable, Customer Care can advise on the available resolution.
Do not place a return parcel in transit until you have received instructions.
Refund timing
Approved refunds are processed after the returned item is received and reviewed. Your bank or payment provider can require additional time to display a completed refund.
Original shipping
Any shipping-related refund eligibility depends on the circumstances of the order and the applicable policy. Contact Customer Care for the order-specific outcome.
Final-sale markings
If an item is specifically identified as final sale at the time of purchase, follow the conditions shown for that item.
Ready to start?
Contact Faccio Customer Care.
Have your order number and checkout email ready.