Faccio Customer Care
Questions, answered.
Quick guidance on products, sizing, orders, shipping, returns and your Faccio account.
Products & sizing
Getting the right piece.
What does Faccio sell?+
Faccio is focused on four product types: shirts, hoodies, sweatshirts and hats. The store is organised by product rather than separate Men and Women departments.
How do I choose my size?+
Start with the size options and product-specific measurements shown on the product page. For the most reliable comparison, measure a similar garment you already own and compare garment-to-garment.
What if a colour or size is unavailable?+
If a variation cannot be selected, it is currently unavailable for that product. Availability can change as inventory is updated.
Will products fit exactly the same?+
No. Different garments can have different cuts and dimensions even when the size label is the same. Always check the product-specific fit notes and measurements first.
Orders & account
After you place an order.
Do I need an account to order?+
Use the checkout options available on the website. A Faccio account is useful because it keeps eligible order history and account details together for future visits.
Where can I view my orders?+
Sign in through My Account and open the Orders section. Orders associated with the account will appear there.
I entered the wrong order information. What should I do?+
Contact Customer Care as soon as possible with your order number and checkout email. Changes cannot be guaranteed once an order has moved into processing or shipment.
How do I get help with an existing order?+
Use the Contact page and include your order number, checkout email and a clear description of what you need help with.
Shipping
From Faccio to you.
Where does Faccio ship?+
Faccio offers worldwide shipping where supported by the available checkout couriers. Available delivery methods are shown for the destination at checkout.
How much does shipping cost?+
Shipping options and rates are calculated for the delivery address during checkout. Available services can vary by destination.
Will I receive tracking?+
When the selected carrier provides tracking, the tracking information is sent after the order is dispatched.
What about duties or import charges?+
International shipments may be assessed customs duties, taxes or import charges by the destination country unless checkout explicitly states otherwise.
Returns & exchanges
When a piece is not right.
What is the return request window?+
Eligible regular-priced items may be requested for return within 7 calendar days of delivery, subject to the published Returns & Exchanges policy.
What condition should the item be in?+
Items should be unworn, unused, unwashed and unaltered, with original tags and packaging where applicable.
Can I exchange for another size or colour?+
Exchange availability depends on current inventory and the item meeting return eligibility requirements. Contact Customer Care before sending anything back.
How do I start a return or exchange?+
Contact Faccio Customer Care with your order number, checkout email and the item you want to return or exchange. Wait for instructions before sending the item.
Still need help?
Talk to Faccio Customer Care.
Send us your order number when your question is about an existing purchase.