Faccio Customer Care
Frequently Asked Questions
Clear information about orders, worldwide shipping, returns, sizing, payments and support.
Where does Faccio Apparel ship?
Faccio Apparel ships worldwide. Available couriers, delivery services and rates are calculated for the destination and displayed during checkout.
How long will my order take to arrive?
Orders are prepared as promptly as possible. Delivery time depends on the destination, selected courier, customs processing, weekends, holidays and carrier conditions. Tracking is supplied when available.
What is the return window?
Eligible regular-priced products may be requested for return within 7 calendar days of delivery. Items must be unworn, unused, unwashed, unaltered and returned with their original tags and packaging.
Which products are final sale?
Sale, discounted, customized, personalized, made-to-order, intimate, hygiene-sensitive and any product clearly marked final sale cannot be returned or exchanged, except where required by law.
How do I choose the correct size?
Use the Faccio Size Guide together with the fit notes and garment measurements on the product page. Product-specific measurements take priority over the general size chart.
Can I change or cancel an order?
Contact Faccio as soon as possible with your order number. Changes and cancellations cannot be guaranteed once payment has been processed or fulfilment has started.
Which payment methods are available?
The checkout displays the payment methods enabled for your location. Faccio is designed to accept major cards through Stripe and PayPal once those gateways are connected and activated.
How do I contact customer support?
Email FaccioApparels@gmail.com or use the contact form. Include the order number and the email address used at checkout when asking about an existing order.
Still need help?