Email Support
Send product, account and general questions to the Faccio customer-support inbox.
FaccioApparels@gmail.comFaccio Customer Care
How can we help?
For product questions, order support, returns or general enquiries, contact the Faccio team. Include your order number whenever the request relates to an existing purchase.
FaccioApparels@gmail.com
Send a message
Tell us what you need.
Complete the form with as much detail as possible. Faccio aims to respond as soon as possible; response time can vary with order volume, weekends and holidays.
Existing order?Include the order number and checkout email so the request can be reviewed efficiently.
Help Centre
Frequently asked questions
Review the most common questions before sending a message.
View all questionsWhere does Faccio Apparel ship?
Faccio Apparel ships worldwide. Available couriers, delivery services and rates are calculated for the destination and displayed during checkout.
How long will my order take to arrive?
Orders are prepared as promptly as possible. Delivery time depends on the destination, selected courier, customs processing, weekends, holidays and carrier conditions. Tracking is supplied when available.
What is the return window?
Eligible regular-priced products may be requested for return within 7 calendar days of delivery. Items must be unworn, unused, unwashed, unaltered and returned with their original tags and packaging.
Which products are final sale?
Sale, discounted, customized, personalized, made-to-order, intimate, hygiene-sensitive and any product clearly marked final sale cannot be returned or exchanged, except where required by law.
How do I choose the correct size?
Use the Faccio Size Guide together with the fit notes and garment measurements on the product page. Product-specific measurements take priority over the general size chart.
Can I change or cancel an order?
Contact Faccio as soon as possible with your order number. Changes and cancellations cannot be guaranteed once payment has been processed or fulfilment has started.